Terms & Conditions


This agreement applies as between you, the User of this Website and Craf’u, the owner of this Website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.


You can order products online from Craf’u. When you place an order for a product you are offering to buy it for the price stated. We will send you an order acknowledgement by email. We may refuse to accept an order if;

• We do not receive your payment

• There has been a pricing or products description error

• Personalised products contain content which may cause annoyance, offence or inconvenience such as indecent, offensive, racist, pornographic, etc.

 In the instance of any refusal, we will immediately refund your credit/debit card for the total amount debited where your credit/debit card has been charged.


Craf’u is a secure online shop and accepts all major credit or debit card payments through Paypal. Paypal is the world leading secure payment provider; you do not need a Paypal account to purchase from Craf’u. You can choose the option pay as a guest when you are forwarded to a secure page that gives you the option to pay using your debit or credit card.

Please make payment at time of purchase. If there is no communication or payment within 48 hours, the item will be re-listed and the sale cancelled.

Please ensure you specify the correct delivery address during checkout, as address changes may not be accepted afterwards.


Our usual carrier is La Poste, though some orders may need to be diverted to other carriers, for example due to size or weight restrictions.

Due to disruptions from COVID-19 and potential delivery carrier delays, there’s a chance your package may not arrive on the originally estimated date. We hope everything get back normal as soon as possible!


Our current processing time to make any orders is 5-7 business days. So when order is made we will dispatched next working day.

We regret that we are unable to dispatch orders at weekends or on Public Holidays.

A signature may be required upon delivery, even if the service requested does not normally require it.

For out of country orders, we cannot be held liable for delays in shipping due to customs or individual countries policies. We do our best to ship items out quickly, but sometimes countries customs will hold up items.

Multiple Product Order:

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.


Please contact us if you are in any way unhappy with your order and we will do our best to resolve the problem.

If for any reason you are unhappy with your purchase, or have simply changed your mind, you can return an unused purchase to us within 14 days of the date you received the goods. All items must reach us in original condition, complete with all parts, instructions, accessories, covers, etc and with any seals, shrink wrap, packaging and labels intact.

We will issue a full refund for the price you paid for the item, but you are responsible for paying for the carriage of items back to us. Refunds are usually made as soon as the return item is received, but in accordance with Consumer Rights regulations will be made no later than 14 days of receiving the returned item.

Please note that in accordance with the Consumer Regulations personalised items/prints are non-cancellable/non-refundable although refunds/replacement will still apply for damage caused in transit.

Cookie Policy

Like many other sites, our site uses cookies to keep track of your visit. A "cookie" is a tiny data text file that is placed in your browser and allows us to recognise you each time you visit this site. To order products or use certain features on our website, your device will need to accept cookies.

Cookies can't harm your device and Cookies themselves do not store your personal information such as name, address, email, credit card details in cookies we create, but we do use information gathered from them to help improve your shopping experience when you visit our web site. Cookies help us to identify and resolve some errors or to determine relevant related offers and products to show you when you're browsing our store.

To restrict, block or delete cookies from our website, you can use your browser to do this.

Please note that each browser is different, so take a look at "Manage Cookie" tab for detailed information.


New details is HERE:




This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Craf'u is not responsible for the operation of, or content located on or throughout any such site. 

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Craf'u., Copyright ©, ALL RIGHTS RESERVED.  

You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.